All devices are restored back to factory settings and power washed upon return in order to maintain user privacy. If you would like to restore your device, please follow these steps below. 


  1. Sign out of your Chromebook.
  2. Press and hold Ctrl + Alt + Shift + r.
  3. Select Restart.
  4. In the box that appears, select Powerwash and then Continue.
  5. Follow the steps that appear and sign in with your Google Account.
    Note: The account you sign in with after you reset your Chromebook will be the owner account.
  6. Once you've reset your Chromebook.  Follow the onscreen instructions to sign in to your Chromebook